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Welcome on Board


Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support .

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version is up to date.
  • You've checked out our video tutorials.
  • Please open a public ticket if you don't have any sensitive information in it.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HTML templates and WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful.:)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

  Featured Articles

Visual Composer cannot be auto updated (since version 4.9)

This is a VC's bug. Basically, since we handle these updates you should not see this message. We have already informed the VC's team about this and they will ...

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Recommended Server Settings - Memory issues

There are hundreds of thousands of web hosts out there, not all of them are fit for a WordPress installation. So make sure you have covered the basics: WordPress ...

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How to use a child theme?

Firstly, if you need small css changes you can use the CSS Options (to place your code) in Theme Options. For more advanced customization it’s better to use a ...

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How to have multiple fields in the same row of your Contact Form?

When using the Contact Form, the default layout is to have one field per row. However, you can have multiple fields in the same row by adding some HTML markup. For ...

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  Public Ticket Activity

Confucius Institute Featured Section Slider Images not Displaying Correctly on Mobile View   Updated 21 hours ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Hey there,Could you please use the code below in Theme Options > CSS Options?#grve-feature-slider .grve-slider-item .grve-wrapper { min-height: 300px !important; }Please let me know if this ... Johannes header logo   Updated 23 hours ago   6   Reload - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas:No problem Johannes,Happy to help! Confucius Institute Post Likes Causes Number to Appear in Post Excerpt   Updated 1 day ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas:Hello Michele,The excerpt is a part of the content with striped shortcodes and html.In every Post you have as first item a Social Element, so the first actual string the algorithm finds to make the ... Victoria Götz Change Font   Updated 1 day ago   2   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:Hey there,Could you please check the options under Theme Options > Typography Options? Osmosis provides more than 600 Google fonts and standard fonts for you to select.Hope that helps ... Youyou78 Share on Blogger   Updated 3 days ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Chris Lem:No probs m8! :) Clementina Installation- File Size Too Big   Updated 4 days ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas:Hello Clementina,Can you check your php server settings: https://greatives.ticksy.com/article/3732/I think this message is related of the filesize allowed to upload not your disk quota.This is ... Marvin Visual Composer vs Actual site   Updated 4 days ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Chris Lem:No probs Marvin,What matters is that everything is sorted. :)Best regards,Chris Jamie Blades Mobile Product View   Updated 1 week ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas:No problem Jamie,Happy to help Jae onepage nav highlight on-state throughout the section content   Updated 1 week ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:OK Jae :)We will check if we can something about it. I am not so sure but be sure that we will check your issue.I will also try to let you know before the big update, Osmosis 3.0.Regards. Joshua Roberson Force Scroll to each element   Updated 1 week ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Happy for that :)Cheers. Brian McAlpin Support tickets?   Updated 2 weeks ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Chris Lem:Hello Brian,To be honest I do not have knowledge of such a plugin, nor do I know any customer of ours that use something similar. That could be the case, but not that I know of. If you find any ... David Removing header fade animation   Updated 2 weeks ago   8   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:That's fine! Happy to help :)Regards! Rodri Martín Reinstalling Visual Composer Plugin   Updated 2 weeks ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:That's great Rodri :)Regards. Beatriz Logo   Updated 3 weeks ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:That's great :)Cheers. Brian McAlpin Sticky header always?   Updated 3 weeks ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Hello Brian,I have discussed it further with our developers and it is a quite complicated customization, almost impossible to be done. Please, let me know about your other issue on FF on the other ...
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