Okay

We let you know that all of our Themes are fully compatible with WP version 4.5 and each one of them carries the latest versions of the bundled plugins. As always, we strive to provide the highest quality and security standards for you! :)

Welcome on Board

Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support.

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version and its required plugins are up to date.
  • You've checked out our video tutorials.
  • Then open a ticket in our support system.

Scope of Support & Customizations

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything as we focus on bug fixes and on how to extend our products with new useful features for all of our customers. Customizations are beyond the scope of this support forum as they are not part of the purchase package. So please be reasonable, nice & respectful. :)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

Please also check this Envato 's article on  about the Support Policy of the products.

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  Public Ticket Activity

Val iPad/Tablet menu and column problem   Updated 1 day ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: Hello Val, For the menu i cannot help if i cannot see the issue, we could either switch the ticket to private or send credentials in a private comment.  For the second issue Equal column ... Kurt page anchor links   Updated 3 days ago   7   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Kurt Mike Google Maps API   Updated 3 days ago   7   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: Hi again :) I cannot be 100% sure as it is a Google related issue and it has nothing to do with the theme itself. I think that in new domains and under some other circumstances for which I am ... Tobias Icon Box   Updated 5 days ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Tobias Steve Sliding Area   Updated 1 week ago   2   Blade - Responsive Multi-Functional Theme Most recent comment from Chris Lem: Hello Steve, Sliding area can be configured globally via Appearance > Theme Options > Page Options > Page Sliding Area Visibility/Sidebar (screenshot attached). You can correlate your own ... Jeremy Does Osmosis Support RSS?   Updated 1 week ago   3   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: Hello  Jeremy, Honestly, there are no such plans because it is plugin territory and there are quite a few RSS feed plugins ... Alex Portfolio (VC)   Updated 1 week ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas: No problem Alex Andrej visual composer changes are not saved   Updated 1 week ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team: That's fine :) Regards Dimitri Steve Post - various issues   Updated 2 weeks ago   9   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: I think this example is more of a hack than a solution: http://codepen.io/bobsawyer/pen/WbOLmV/ I don't think this is a good solution. You can change font or don't use dashes.  This font ... David Law Scroll to ID   Updated 3 weeks ago   7   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Chris Lem: No probs David! Enjoy our Theme. :) Best Regards, Chris devine visual composer   Updated 3 weeks ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Devine, Happy to help! Steve Font colour in title text   Updated 3 weeks ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team: You are welcome :) Regards Dimitri Ayoob Carousel   Updated 3 weeks ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: Thanks for your kind words :) Cheers! patrizia google map   Updated June 28, 2016   6   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: You are welcome :) Regards. Krzysztof Related Prodcts   Updated June 28, 2016   12   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team: That's great :) Regards.
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