Okay

We let you know that all of our Themes are fully compatible with WP version 4.6 and each one of them carries the latest versions of the bundled plugins. As always, we strive to provide the highest quality and security standards for you! :)

Welcome on Board

Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support.

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version and its required plugins are up to date.
  • You've checked out our video tutorials.
  • Then open a ticket in our support system.

Scope of Support & Customizations

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything as we focus on bug fixes and on how to extend our products with new useful features for all of our customers. Customizations are beyond the scope of this support forum as they are not part of the purchase package. So please be reasonable, nice & respectful. :)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

Please also check this Envato 's article on  about the Support Policy of the products.

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How to use a child theme?

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How to have multiple fields in the same row of your Contact Form?

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  Public Ticket Activity

Liliana Cannot set main image for single osts   Updated 2 days ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Chris Lem: No probs Liliana! Enjoy our Theme. :) Best Regards, Chris Jessica Making an image a clickable link   Updated 4 days ago   3   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: You are welcome :) Regards! Joe Featured Slider problems   Updated 2 weeks ago   3   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas: Hello Joe, Have you tried the setting? Is everything alright now? Thanasis Lawrence Instagram Feed   Updated 3 weeks ago   3   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas: Hello again, The instagram widget you are using in your site is not from our Theme. This is probably from a third party plugin. There was a change in the instagram API lately, so many ... Simon Cant install slider   Updated 3 weeks ago   12   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Simon, Inform me how it goes! Thanasis Bustamante Revolution Slider not taking the container height   Updated 3 weeks ago   8   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: That's great :) Cheers! Steve Sliding Area   Updated 3 weeks ago   4   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team: Hello Steve, I am Dimitri. If I understand well, please select an icon from the font awesome library and use the code below in Theme Options > CSS Options .grve-icon-envelope:before { ... Taylor Grant Anchor Menu   Updated July 30, 2016   4   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team: Hello Taylor, Are you sure that you set properly the colors under Appearance > Anchor Menu > Colors - Anchor Menu? If you check this page http://greatives.eu/themes/blade-v2/anchor-menu/ ... Jessica Demo importer plugin won't install   Updated July 27, 2016   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas: No problem Jessica, I'm glad everything is fine now. Thanasis Sterling Williams Just bought another Osmosis copy and was hoping I could put a contact form over the opening slider like this...   Updated July 26, 2016   2   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas: Hello Sterling, I'm afraid this is not possible with our Feature Section Slider. Maybe you need some additional css for your specific Rev Slider to achieve the same look. Thanasis Val iPad/Tablet menu and column problem   Updated July 25, 2016   4   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: Hello Val, It's not a bad if it behaves as you wish. Just remember that you made that change, so you can revert the changes if needed in the future. I'm happy you love the Theme. Happy to ... Kurt page anchor links   Updated July 20, 2016   7   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Kurt Mike Google Maps API   Updated July 20, 2016   7   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: Hi again :) I cannot be 100% sure as it is a Google related issue and it has nothing to do with the theme itself. I think that in new domains and under some other circumstances for which I am ... Tobias Icon Box   Updated July 18, 2016   6   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas: No problem Tobias Jeremy Does Osmosis Support RSS?   Updated July 15, 2016   3   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team: Hello  Jeremy, Honestly, there are no such plans because it is plugin territory and there are quite a few RSS feed plugins ...
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