Okay

We let you know that all of our Themes are fully compatible with WP version 4.5 and each one of them carries the latest versions of the bundled plugins. As always, we strive to provide the highest quality and security standards for you! :)

Welcome on Board

Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support .

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version is up to date.
  • You've checked out our video tutorials.
  • Please open a public ticket if you don't have any sensitive information in it.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HTML templates and WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful.:)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

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  Public Ticket Activity

Vagelis installation fails   Updated 12 hours ago   5   Reload - Responsive Multi-Purpose Theme Most recent comment from Thanasis Nikitas:Hello Gema, This message is usually when you are trying to upload the main zip instead of the theme zip. Make sure you are trying to upload the theme file in your case blade.zip. You can download ... Iva Visual Composer Stopped Working   Updated 5 days ago   5   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Chris Lem:Hello Iva,I am glad that everything went fine!Enjoy our Theme. :)Best regards,Chris danielabaggiani problem on mobile devices   Updated 6 days ago   7   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:This is why I have asked to remove any customizations :)Anyway,  now everything is fine!Best RegardsDimitri James VC Issues   Updated 6 days ago   7   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Hello  James,That's great! There is no need to activate plugins that you are not going to use. The required plugins are the Blade Extension and the Visual Composer.Please let me know if we can be ... vasileios plugin error   Updated 6 days ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:Hello Vasileios,Hope you are fine :)I just let you know that the auto-update function works fine for us and for all of our customers. So please check that you enter the right API key which you ... Amber Content Gone   Updated 6 days ago   4   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:You are welcome! Please just stay updated and leave the rest to us :) Regards Dimitri Kurt Disable theme Products   Updated 6 days ago   8   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas:No problem Kurt Yustian Evan Page Speed Insight   Updated 1 week ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Thanks anyway Yustian! We really appreciate your kind words :)RegardsDimitri Raoul black background with opacity feature s..ection   Updated 2 weeks ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Chris Lem:No probs Raoul!Have a nice weekend.Best regards,Chris Davinia LINKS ON IMAGE   Updated 2 weeks ago   2   Osmosis - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:Hello Davinia,Hope you are fine :)Could you please be a little more specific? Maybe you need to use the Revolution Slider if you want something advanced in your slider.Let me know with an example, a ... Raoul #grve-top-right-form-modal   Updated 2 weeks ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Cheers :) Kurt Visual Composer / custom post type issue   Updated 2 weeks ago   3   Blade - Responsive Multi-Functional Theme Most recent comment from Thanasis Nikitas:No problem Kurt Raoul Submenu background Opacity   Updated 2 weeks ago   6   Blade - Responsive Multi-Functional Theme Most recent comment from Greatives Team:Hey there,Sorry for closing this ticket but we cannot answer in others ticket.It is quite simple to open a new one if you have difficulties with this code. Please do not reopen closed tickets.This is ... pablo sidebar menu   Updated 3 weeks ago   15   Reload - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:You are welcome :)RegardsDimitri pablo body border   Updated 3 weeks ago   8   Reload - Responsive Multi-Purpose Theme Most recent comment from Greatives Team:You are welcome :)RegardsDimitri
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