Welcome on Board
Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.
Support is our pleasure
As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support.
We advise you, before asking any question:
- Visit our live Knowledge Base to search for the issue you meet. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
- Your theme version and its required plugins are up to date.
- You've checked out our video tutorials.
- Remove any 3rd party plugin you may use and/or any custom code you have added.
- Then open a ticket in our support system.
Scope of Support & Customizations
The scope of the support deals with more satisfied customers. We are willing to help you with anything around our WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything as we focus on bug fixes and on how to extend our products with new useful features for all of our customers. Customizations are beyond the scope of this support forum as they are not part of the purchase package. So please be reasonable, nice & respectful. :)
We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.
Please also check this Envato 's article on about the Support Policy of the products.