Welcome on Board
Hello World! First, we would like to thank you for purchasing our premium WordPress Themes. We will do our best to assist you with any issues related to using our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support, as it will be beneficial; it will take just a few minutes.
Support is our pleasure.
As we have been for a long time customers of Envato, we know first-hand the meaning of the word support. So, with great pleasure, we offer you our full support.
Recommendations
We advise you, before asking any questions:
- Visit our live Knowledge Base to search for the issue you meet. It may cover your question as it is written in a logical and easy-to-read way.
- Your theme version and its required plugins are up to date.
- You've checked out our video tutorials.
- Remove any 3rd party plugin you may use and any custom code you have added.
- Then open a ticket in our support system.
Scope of Support & Customizations
The scope of the support deals with more satisfied customers. We are willing to help you with anything around our WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers without promising anything as we focus on bug fixes and how to extend our products with new valuable features for all of our customers. Customizations are beyond the scope of this support forum as they are not part of the purchase package. So please be reasonable, friendly & respectful. :)
Themes from Envato elements and support
As part of our dedication to customer satisfaction, we offer support for our themes purchased on Themeforest. Some of our themes are available on Envato Elements, allowing users to download and use the same theme across multiple projects. However, we kindly remind our customers that support for a single license purchased from Envato Market is intended for one specific project. We cannot extend support to cover multiple projects if users create several tickets with one single license. Our support team is always ready to address any inquiries related to the theme's functionality, troubleshooting, and general guidance within the scope of the purchased license. Thank you for your understanding and cooperation in helping us maintain the quality of our support service.
Support Time
We offer our support within 24 hours! We do our best to reach your expectations and to spread our new philosophy, the Greatives philosophy.
Please also check this Envato 's article on about the Support Policy of the products.
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