Okay

Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support .

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version is up to date.
  • You've checked out our video tutorials.
  • Please open a public ticket if you don't have any sensitive information in it.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HTML templates and WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful.:)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

  Featured Articles

How to update Reload and its required plugins?

How to use the Reload Theme auto UpdateThis is for sure the easiest and fastest way to update Reload. The only thing you have to do is to activate the theme update and enter ...

Read Article

How to use a child theme?

Firstly, if you need small css changes you can use the CSS Options (to place your code) in Theme Options. If you need to change more, then it's better to use the child theme. ...

Read Article

How to give globally transparency to the Default Header with the default titles?

Follow the steps below:Go Appearance > Customize > Default Header and set the transparency you prefer for your default header.Go Theme Options > Page Options and ...

Read Article

Recommended Server Settings - Memory issues

There are hundreds of thousands of web hosts out there, not all of them are fit for a WordPress installation. So make sure you have covered the basics: WordPress Minimum ...

Read Article

How to have multiple fields in the same row of your Contact Form?

When using the Contact Form, the default layout is to have one field per row. However, you can have multiple fields in the same row by adding some HTML markup. For example: ...

Read Article

How to update Osmosis and its required plugins?

How to use the Osmosis Theme auto Update This is for sure the easiest and fastest way to update Osmosis. The only thing you have to do is to activate the theme update and ...

Read Article

Chrome 44 causing problems with https/SSL

It seems that the issue is caused due to a wrong implementation and usage of "$_SERVER['HTTP_HTTPS']" either by Themes, Plugins or Hosting providers. Many authors have ...

Read Article

  Public Ticket Activity

CLOSEDWebsite header Last comment 2 weeks ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDSocial Icon Links in Header Last comment 2 weeks ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   3 CLOSEDLink undefined? Last comment 12:06pm on May 31, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDCounters Last comment 12:06pm on May 29, 2015 from Thanasis Nikitas in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDportfolio vertical alignment Last comment 12:06pm on May 6, 2015 from Greatives Team in Reload - Responsive Multi-Purpose Theme   2 CLOSEDSocials in footer Last comment 12:06pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   3 CLOSEDLoad more function Last comment 12:06pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDTheme Update Last comment 12:06pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDMenu active text color in single posts / categories / tags Last comment 12:06pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDDisplay a certain category Last comment 12:06pm on April 16, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDUpdate Last comment 12:06pm on April 8, 2015 from Thanasis Nikitas in Reload - Responsive Multi-Purpose Theme   11 CLOSEDCopying pages, items, etc. Last comment 12:06pm on April 7, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDChanging Terminology Last comment 12:06pm on April 6, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDchanging home page Last comment 12:06pm on April 5, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   8 CLOSEDNewsletter Last comment 12:06pm on March 23, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   5
https://greatives.ticksy.com/