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Hello World! First of all we would like to thank you for purchasing our Templates & Themes! We will do our best to assist you with any issues & bugs related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes.

Support is our pleasure

As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support .

Recommendations

We advise you, before asking any question:

  • Read the documentation which is included in the download file. It is highly possible that it will cover your question as it is written in an analytic and easy to read way.
  • Your theme version is up to date.
  • You've checked out our video tutorials.
  • Please open a public ticket if you don't have any sensitive information in it.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HTML templates and WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful.:)

Support Time

We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy.

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Recommended Server Settings - Memory issues

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  Public Ticket Activity

OPENBlog Post Alignment Last comment 2 days ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDVisual Composer Last comment 1 week ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   6 CLOSEDContact form in Revolution slider Last comment 2 weeks ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDDownload problem Last comment 3 weeks ago from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDWebsite header Last comment 7:42pm on July 15, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDSocial Icon Links in Header Last comment 7:42pm on July 13, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   3 CLOSEDLink undefined? Last comment 7:42pm on May 31, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDCounters Last comment 7:42pm on May 29, 2015 from Thanasis Nikitas in Osmosis - Responsive Multi-Purpose Theme   2 CLOSEDportfolio vertical alignment Last comment 7:42pm on May 6, 2015 from Greatives Team in Reload - Responsive Multi-Purpose Theme   2 CLOSEDSocials in footer Last comment 7:42pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   3 CLOSEDLoad more function Last comment 7:42pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDTheme Update Last comment 7:42pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDMenu active text color in single posts / categories / tags Last comment 7:42pm on April 17, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDDisplay a certain category Last comment 7:42pm on April 16, 2015 from Greatives Team in Osmosis - Responsive Multi-Purpose Theme   4 CLOSEDUpdate Last comment 7:42pm on April 8, 2015 from Thanasis Nikitas in Reload - Responsive Multi-Purpose Theme   11
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